Operational Excellence = CLIENT Success

t r a t e g y
n i f i c a t i o n
o m m u n i c a t i o n
o m m u n i t y
d u c a t i o n
i m p l i f i c a t i o n
y n e r g y


  • Customer Focused (Consumer, Realtors and Lenders)
  • Provide Exceptional Service that is Timely and Error Free


  • To Make into one and Unify
  • SNTG is One Team, with One Focus on One Mission… TO ACHIEVE OUR STRATEGY


  • Clear Communication – Internally and Externally
  • Ensure our Actions align with our Strategy:  Quick and Consistent Communication


  • Practice Standardization
  • Clients Expect things to be done the same way – All on the same page


  • Stay Current
  • Practice Continuous Improvement benefits yourself and provides value to your Clients


  • KISS Method – Keep it Simple
  • Complexity Breeds Problems and Costs


  • 1 + 1 = 3 or Greater
  • Find a common thread to yield a win win situation